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Insurance Eligibility Coordinator

2 months ago

Tempe, Arizona, United States La Frontera Center Inc. Full time
Position Overview

About Us:

La Frontera Center Inc. is a leading non-profit organization committed to delivering essential community services and resources focused on behavioral health counseling, crisis intervention, and suicide prevention. We have been serving our community since 1987 and are proud to be an EEO/AA Employer.

Role Responsibilities:

We are seeking an experienced Eligibility Benefits Specialist who has a background in outpatient behavioral health settings or healthcare environments. This role requires a professional demeanor and a compassionate approach towards clients.

Reporting to the Site Administrator, the Eligibility Benefits Specialist will be tasked with:

  • Verifying clients' insurance benefits and eligibility to ensure coverage for services rendered.
  • Analyzing benefit-related issues and providing recommendations for resolution.
  • Assisting clients with the AHCCCS eligibility and enrollment process.
  • Updating and verifying demographic information in the electronic health record system.
  • Supporting the outpatient clinic with additional related tasks as assigned.

Work Schedule: Monday - Friday, 8 AM - 5 PM

Qualifications:

  • A minimum of a High School diploma or GED is required.
  • At least two years of direct experience with the AHCCCS application process is essential.
  • Experience in insurance verification and eligibility is highly preferred.
  • Familiarity with the Health Insurance Portability and Accountability Act (HIPAA) and the importance of maintaining confidentiality of protected health information.
  • Strong attention to detail and excellent communication skills are necessary.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in Microsoft Office and experience with electronic health records (EHR) is required.
  • Bilingual proficiency in Spanish is strongly preferred.
  • Eligibility to obtain a Fingerprint Clearance Card is necessary.

Additional Expectations:

  • Ability to remain composed in crisis situations and work both independently and collaboratively.
  • Maintain professional conduct in line with ethical standards and agency policies.
  • Foster positive working relationships with team members, stakeholders, and community partners.
  • A valid Arizona driver's license and appropriate liability insurance are required for driving on agency business.

Benefits Offered:

For full-time employees, we provide:

  • Generous Paid Time Off (15 days in the first year)
  • 10 paid holidays annually
  • Multiple medical plan options
  • Dental and vision plan choices
  • 403(b) retirement plan
  • Retirement allowance
  • Company-paid life insurance and long-term disability coverage
  • Voluntary additional life and short-term disability options
  • Tuition reimbursement
  • Elder care assistance
  • Pet insurance and more

La Frontera Center Inc. is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

We are committed to providing equal employment opportunities and prohibit discrimination and harassment of any kind.

This job description is subject to change and does not encompass all activities, duties, or responsibilities that may be assigned.