Field Sales Ambassador

1 day ago


Salt Lake, Utah, United States Rivian Automotive Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and a passion for adventure. Our mission is to empower people to explore the world without limits, while protecting the environment for future generations.

Role Summary

This is a proactive job posting, allowing us to build a pipeline of qualified candidates for future openings. If you're a motivated and customer-focused individual, we encourage you to apply. As a Field Sales Guide, you'll be the face of Rivian in our community, creating memorable experiences and driving sales growth.

Key Responsibilities
  • Deploy Rivian's sales strategy at your location, generating demand and engaging with the community.
  • Act as a Rivian brand and product specialist, evangelizing our mission and product vision.
  • Provide exceptional support to prospective customers, fans, and Rivian owners throughout their journey with our brand and products.
  • Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through the sales pipeline.
  • Offer general product support and event inquiries surrounding Vehicle Pre-Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre-sales and ownership scope as assigned.
  • Engage with customers, asking open-ended questions to understand their needs and recommend suitable products and services.
  • Maintain accurate and up-to-date customer records in the CRM system.
  • Accountable to KPIs that involve customer contacts handled, SLA responses, lead captures, demo drives scheduled, and other goals ensuring the collective success of Rivian.
  • Ensure customer experience is best-in-class: authentic, engaging, educational, and aligned with Rivian's core values and culture.
What We Offer

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We are committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation that requires accommodations, please email us at [insert email].



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