Field Sales Ambassador

4 days ago

Salt Lake, Utah, United States Rivian Full time
About Rivian

Rivian is a pioneering company that's revolutionizing the automotive industry with its innovative electric adventure vehicles. Our mission is to keep the world adventurous forever, and we're seeking a talented individual to join our team as a Field Sales Guide.

Role Summary

This is a proactive job posting, allowing us to build a pipeline of qualified candidates who we can consider for future openings. You will be contacted if a position matching your qualifications becomes available.

Job Description

As a Field Sales Guide, you will be the embodiment of the Rivian brand for our community. You will be at the forefront of creating intuitive, innovative, and memorable moments that will encourage prospective customers, fans, and community members. This role requires a high level of energy, initiative, and a deep understanding of the customer journey.

You must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. You are results-driven and demonstrate an understanding of how each interaction supports the broader customer experience, while remaining hyper-focused on our company sales objectives.

Responsibilities
  • Deploy Rivian's sales strategy at your location, generating demand and connecting with the broader community.
  • Act as a Rivian brand and product specialist, evangelizing the mission and product vision that sets us apart.
  • Provide support for prospective customers, fans, friends, and Rivian owners through their respective journeys with our brand and products.
  • Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through a sales pipeline.
  • Manage general product support and event inquiries surrounding Vehicle Pre-Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre-sales and ownership scope as assigned.
  • Engage with customers, asking open-ended questions to understand needs and recommend suitable products and services.
  • Maintain accurate and up-to-date customer records in the CRM system.
  • Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and any other goals that ensure the collective success of Rivian.
  • Ensure customer experience is best-in-class: authentic, engaging, educational, and aligned with Rivian's core values and culture.
  • Perform day-to-day operational duties, back-of-house upkeep, food and beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary.
  • Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team.
  • Take on additional projects, duties, and assignments as required and/or by request from the field leadership.
Qualifications
  • Preferred 2 years of experience in customer service required; field marketing, sales, education, or hospitality environment preferred.
  • At least 21 years of age.
  • High School Diploma or GED required.
  • Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.
  • Experience using POS and CRM (e.g., Salesforce).
  • Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record.
  • No drug or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; no driving-related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
  • Ability to obtain and maintain local sales licenses if applicable in your state.
  • Comfortable operating large, high-performance vehicles and conducting demo drives with customers.
Competencies
  • Energetic, enthusiastic, and engaging customer interaction style.
  • Ability to understand and articulate concepts in the technology and automotive space.
  • Resilience and ability to overcome objections using active listening and critical thinking.
  • Ability to multi-task while providing exceptional quality of work.
  • Excellent written and verbal language skills in English, additional languages a plus.
  • Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
  • An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.
  • Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment.
Physical Requirements
  • Willingness to work in various working conditions, including being in a full-service retail center or unpredictable weather conditions.
  • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
  • Strong understanding of written and spoken English.
  • Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.

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