Usher Team Lead
4 weeks ago
AEG Worldwide Inc is seeking a highly skilled Usher Supervisor to join our team. As a key member of our event operations team, you will be responsible for ensuring a superior level of guest service.
Key Responsibilities:- Supervise usher staff and daily operations to ensure seamless event execution.
- Respond to and resolve guest complaints and concerns in a professional and courteous manner.
- Monitor and report policy and procedure violations, and conduct progressive employee counseling as needed.
- Manage guest behavior issues and communicate with Security as necessary.
- Collaborate with Box Office to resolve ticketing issues and relocate guests with special needs.
- Communicate effectively with departmental teams and other stakeholders to ensure smooth event execution.
- Monitor inventory and supervise usher positions to ensure optimal event flow.
- Develop and conduct training sessions to enhance team performance.
- High School Diploma or equivalent (Bachelor's Degree preferred)
- 2-4 years of related work experience
- 2-4 years of experience as an usher
- Availability to work nights, weekends, and holidays
- Excellent interpersonal, communication, and problem-solving skills
- Strong customer service skills and ability to lead a productive team
AEG Worldwide Inc is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary of $22.00 per hour. The company reserves the right to modify the job description at any time during the employment relationship.
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Usher | Part-time | Event Support
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