Usher Team Lead

4 weeks ago


New York, New York, United States Aeg Worldwide Inc Full time
Usher Supervisor

AEG Worldwide Inc is seeking a highly skilled Usher Supervisor to join our team. As a key member of our event operations team, you will be responsible for ensuring a superior level of guest service.

Key Responsibilities:
  • Supervise usher staff and daily operations to ensure seamless event execution.
  • Respond to and resolve guest complaints and concerns in a professional and courteous manner.
  • Monitor and report policy and procedure violations, and conduct progressive employee counseling as needed.
  • Manage guest behavior issues and communicate with Security as necessary.
  • Collaborate with Box Office to resolve ticketing issues and relocate guests with special needs.
  • Communicate effectively with departmental teams and other stakeholders to ensure smooth event execution.
  • Monitor inventory and supervise usher positions to ensure optimal event flow.
  • Develop and conduct training sessions to enhance team performance.
Requirements:
  • High School Diploma or equivalent (Bachelor's Degree preferred)
  • 2-4 years of related work experience
  • 2-4 years of experience as an usher
  • Availability to work nights, weekends, and holidays
  • Excellent interpersonal, communication, and problem-solving skills
  • Strong customer service skills and ability to lead a productive team

AEG Worldwide Inc is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary of $22.00 per hour. The company reserves the right to modify the job description at any time during the employment relationship.



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