Usher | Part-time | Event Support

4 weeks ago


New York, New York, United States Oak View Group Full time
Job Title: Usher | Part-time | Midnight Theatre

Overview:

We are seeking a part-time Usher to join our team at the Midnight Theatre. As a Usher, you will be responsible for providing exceptional customer service to our patrons while attending a public or private event.

Responsibilities:

  • Assist patrons with seating and ensure a smooth and enjoyable experience.
  • Maintain a high level of visibility and presence in your assigned area, ensuring that all patrons are aware of your presence.
  • Oversee assigned areas for spills or situations requiring staff attention, and respond promptly to any issues that may arise.
  • Direct patrons with disabilities to wheelchair seating areas, if applicable.
  • Receive and act on complaints from patrons in accordance with established policies and procedures.
  • Supply information to patrons, such as the location of restrooms, concessions stands, and ticket offices.
  • Monitor aisles and steps in assigned sections to ensure they are clear and compliant with fire code.

Qualifications:

  • Ability to stand for long periods of time and move quickly from one area to another in a safe manner.
  • Must be able to climb stairs in restricted lighting.
  • Good communication skills and the ability to greet guests in a friendly and professional manner.
  • Ability to stay calm under pressure and respond to situations in a timely and effective manner.
  • Neat and clean appearance, with a well-groomed appearance.
  • Ability to see and read tickets clearly.
  • Ability to operate radio devices.
  • Must be at least 18 years old and have prior experience in a customer service position, preferably in a similar environment.

Vaccination Statement:

We are committed to ensuring the health and safety of our employees, guests, and performers. We highly encourage our employees to continue to get vaccinated and boosted against COVID-19, and may reinstate vaccination requirements in whole or in part to safeguard the health of our community.


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