Store Fulfillment Operations Leader

1 week ago


Somerset, United States Belk Full time

The Omni Operations Team Supervisor plays a crucial role in overseeing the fulfillment process within the store and guiding the omni/operations team. This position is essential for meeting program objectives through effective team development and fostering strong collaborations across the store.


• Efficiently locate merchandise to fulfill orders within the store


• Ensure items are packed according to established standards and timelines


• Prioritize and ship customer orders promptly based on their chosen delivery options


• Handle operational responsibilities such as monitoring supply levels, maintaining accurate records, and ensuring cleanliness in the fulfillment area


• Demonstrate the ability to work in a fast-paced environment, collaborate effectively, and perform tasks as directed by management


• Exhibit a strong commitment to delivering exceptional customer service

Minimum Education & Experience:


• Bachelor’s degree or equivalent professional experience


• High School Diploma or GED equivalent


• Proficient in reading and speaking English


• Capable of understanding and following all policy and procedure manuals


• Solid retail experience with a background in sales, operations, or management


• Ability to perform tasks quickly and accurately in a deadline-oriented environment


• Skilled in multitasking and organizing substantial workloads


• Self-motivated and able to work independently with minimal supervision


• Comfortable using technology, including smartphones, tablets, and Windows-based systems


• Ability to adhere to all policy and procedure manuals

Knowledge / Skills Requirements:


• Strong verbal and written communication skills


• Quick problem-solving abilities and capacity to address issues effectively


• Detail-oriented with the ability to manage program metrics and achieve goals


• Passionate about delivering outstanding customer service


• Proficient in multitasking and managing large volumes of work


• Comfortable with technology, including smartphones, tablets, and Windows-based systems


• Flexible availability, including nights and weekends


• Previous experience on the retail selling floor and familiarity with fulfillment processes is advantageous

Physical Requirements:


• Ability to lift up to 50 lbs. at floor level or team lift when necessary


• Capable of pushing/pulling receiving equipment weighing up to 500 lbs.


• Proficient in operating computers and other electronic devices


• Ability to stand for extended periods


• Skilled in using hand equipment for processing merchandise


• Capable of twisting, bending, and stooping as required


• Committed to working safely and steadily while utilizing all safety equipment as instructed


• Flexible availability, including nights and weekends



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