Retail Operations Coordinator

2 weeks ago


Somerset, United States Belk Full time

Position Overview:

The Omni Operations Supervisor plays a crucial role in overseeing the store fulfillment operations and guiding the omni/operations team. This position is essential for meeting program objectives through effective team development and fostering strong collaborations across the store.

Key Responsibilities:


• Efficiently locate and pick merchandise to fulfill customer orders.


• Ensure items are packed according to established standards and timelines.


• Prioritize and ship customer orders promptly based on selected delivery methods.


• Manage operational tasks, including monitoring supply levels, maintaining accurate records, and ensuring cleanliness in the fulfillment area.


• Work collaboratively in a fast-paced environment, completing tasks as directed by management.


• Demonstrate a commitment to providing exceptional customer service.

Qualifications:


• Bachelor’s degree or equivalent experience.


• High School Diploma or GED equivalent.


• Proficient in reading and speaking English.


• Familiarity with policy and procedure manuals.


• Strong background in retail, with experience in sales, operations, or management.


• Ability to work efficiently and accurately in a deadline-oriented setting.


• Skilled in multitasking and organizing substantial workloads.


• Self-motivated and capable of working independently.


• Comfortable using technology, including smartphones and Windows-based systems.

Skills and Abilities:


• Excellent verbal and written communication skills.


• Strong problem-solving abilities and quick decision-making skills.


• Attention to detail and ability to manage performance metrics effectively.


• Passionate about delivering outstanding customer service.


• Ability to adapt to a flexible work schedule, including evenings and weekends.


• Previous experience on the retail selling floor or knowledge of fulfillment processes is advantageous.

Physical Requirements:


• Capable of lifting up to 50 lbs. at floor level or performing team lifts as necessary.


• Ability to push or pull equipment weighing up to 500 lbs.


• Proficient in operating computers and other electronic devices.


• Ability to stand for extended periods.


• Competent in using hand tools for processing merchandise.


• Ability to perform physical tasks such as twisting, bending, and stooping.


• Committed to maintaining a safe work environment by following safety protocols.



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