Retail Operations Coordinator
2 weeks ago
Position Overview:
The Omni Operations Supervisor plays a crucial role in overseeing the store fulfillment operations and guiding the omni/operations team. This position is essential for meeting program objectives through effective team development and fostering strong collaborations across the store.
Key Responsibilities:
• Efficiently locate and pick merchandise to fulfill customer orders.
• Ensure items are packed according to established standards and timelines.
• Prioritize and ship customer orders promptly based on selected delivery methods.
• Manage operational tasks, including monitoring supply levels, maintaining accurate records, and ensuring cleanliness in the fulfillment area.
• Work collaboratively in a fast-paced environment, completing tasks as directed by management.
• Demonstrate a commitment to providing exceptional customer service.
Qualifications:
• Bachelor’s degree or equivalent experience.
• High School Diploma or GED equivalent.
• Proficient in reading and speaking English.
• Familiarity with policy and procedure manuals.
• Strong background in retail, with experience in sales, operations, or management.
• Ability to work efficiently and accurately in a deadline-oriented setting.
• Skilled in multitasking and organizing substantial workloads.
• Self-motivated and capable of working independently.
• Comfortable using technology, including smartphones and Windows-based systems.
Skills and Abilities:
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and quick decision-making skills.
• Attention to detail and ability to manage performance metrics effectively.
• Passionate about delivering outstanding customer service.
• Ability to adapt to a flexible work schedule, including evenings and weekends.
• Previous experience on the retail selling floor or knowledge of fulfillment processes is advantageous.
Physical Requirements:
• Capable of lifting up to 50 lbs. at floor level or performing team lifts as necessary.
• Ability to push or pull equipment weighing up to 500 lbs.
• Proficient in operating computers and other electronic devices.
• Ability to stand for extended periods.
• Competent in using hand tools for processing merchandise.
• Ability to perform physical tasks such as twisting, bending, and stooping.
• Committed to maintaining a safe work environment by following safety protocols.
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