Ortho Customer Service Specialist

2 weeks ago


Albuquerque, New Mexico, United States Lovelace Health System Full time


Ortho Customer Service Specialist
Join our dedicated team as a full-time, day shift Ortho Customer Service Specialist.


Begin your journey with purpose:
People First, Always.

We prioritize our team members:


We offer comprehensive medical, vision, and dental insurance, along with a health savings account, competitive compensation, paid time off, a 401k retirement plan with company matching, an employee assistance program, and additional benefits.


Your role is part of a larger mission:

At Lovelace Health System, we are committed to providing exceptional care to our community, including a 24-hour emergency department and a variety of surgical services.

We believe that healthcare is a collaborative effort, where every individual plays a vital role. We embrace compassion, celebrate diversity, and uphold mutual respect.

Key Responsibilities:


Deliver outstanding customer service and front desk support for the assigned department, which includes admitting, registering, scheduling, and verifying insurance information.

Manage customer account transactions, assist clients, and oversee cashiering operations.
Ensure adherence to policies, procedures, and regulations to maintain compliance and ensure patient safety.

Qualifications:

Essential Requirements:
High School Diploma or GED equivalent.
Minimum of one (1) year of relevant experience.
Preferred Qualifications:
Associate's Degree in a related field.
Experience in a medical office setting.
Heart Saver Certification.

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