Operations Director

23 hours ago


Natick, Massachusetts, United States Smashburger | Massachusetts Full time
Job Description

Director of Operations

At Smashburger | Massachusetts, we're committed to serving better burgers and providing exceptional customer experiences. As a Director of Operations, you'll play a critical role in driving sales and traffic while delivering a Gold Standard experience for our guests and employees.

Key Responsibilities:

  • Manage the performance of multiple Restaurant General Managers, Restaurant Managers, and Restaurant Supervisors across 6-10 restaurants in various markets.
  • Promote a positive work environment by visiting restaurants regularly and providing support to management teams.
  • Hire and develop teams to improve processes and procedures.
  • Manage people-focused processes and systems to drive business results.
  • Deliver timely performance feedback and engage in talent review and performance conversations.
  • Build talent benches through internal and external interviews.
  • Support training and development plans for managers.
  • Monitor guest experiences, training completions, labor reporting, and inventory management.
  • Conduct routine restaurant visits to check critical processes and provide feedback.
  • Manage guest experience metrics and resolve complaints within 24 hours.
  • Facilitate FSC audits and monitor distribution center processes.
  • Report business-related expenses and participate in market bench plan calls.
  • Lead financial performance analysis and make recommendations for improvements.

Requirements:

  • 5 years of multi-unit experience in restaurants.
  • Must be based in Metro Boston area.
  • Must have a valid driver's license.
  • Must successfully complete Smashburger training program.
  • Flexible to work nights, weekends, and holidays.
  • Ability to travel 80-85% within markets and occasionally outside of markets.
  • Strong communication and people management skills.
  • Excellent attention to detail and time management skills.
  • Highly motivated and self-directed with a results-driven approach.

About Smashburger | Massachusetts:

We're a fast-growing restaurant chain committed to serving better burgers and providing exceptional customer experiences. Our team is dedicated to building a positive work environment and driving business results.


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