Global Customer Training Director
1 week ago
Cognex Corporation is a leading global player in industrial machine vision, renowned for its financial strength and international presence. With over 40 years of experience, we have established ourselves as a trusted partner in the industry, leveraging advanced optics, image sensors, and artificial intelligence software to deliver innovative solutions.
We are committed to fostering a dynamic, inclusive, and equitable work environment, guided by our 'Work Hard, Play Hard, Move Fast' culture. This culture celebrates employee innovation, determination, and dedication, creating a unique and distinctive atmosphere that drives success.
Job SummaryWe are seeking a results-driven leader to head our global team of technical trainers. The Senior Manager of Global Training will lead our efforts in revamping our training strategy, focusing on ease of consumption, innovation, geographical adaptations, and profitability improvement.
Key Responsibilities- Develop and execute a global training strategy, aligning with corporate goals and initiatives.
- Drive global training operations, ensuring seamless delivery of training content to diverse customer segments.
- Collaborate with cross-functional teams to design and deploy training offerings, leveraging Salesforce and Bridge LMS enterprise platforms.
- Lead the development of future expert trainers and training managers, ensuring a strong pipeline of talent.
- Oversee all facets of training operations, including financial management, resource allocation, and delivery methods.
- Design and deploy training content for consumption by internal and external customers, partners, and stakeholders.
- Implement feedback processes to inform product design, content creation, and other functions based on customer training outcomes.
- Acquire and share Voice-of-Customer feedback related to the training experience.
- Ensure team members are equipped with necessary resources and expertise to deliver a training experience that exceeds customer expectations.
- Accountable for the global training P&L, with a general sense of accountability and ownership.
- Proven ability to lead, align, and monetize a highly matrixed service organization, preferably within an automation company of revenues of $1B or more.
- Demonstrated ability to develop strategy, make recommendations, influence, and persuade senior management and cross-functional teams.
- Demonstrated ability to effectively collaborate across multiple functions within an organization, such as Engineering Business Units, Sales & Marketing, Finance, Operations, and IT.
- Strong strategic and customer focus with a clear understanding of wider issues impacting across the organization.
- Proven ability to utilize data in driving change to organizational structure, training products, and/or processes and systems.
- Expertise in the development and delivery of Service Level Agreements, from resource allocation to delivery methods.
- Understanding of the 'Customer Journey' throughout the lifecycle of a customer's interaction and reducing the customer effort.
- Ability to design and deploy training content for consumption by both internal and external customers and/or partners.
- Ability to lead complex initiatives and influence cross-functional decision-makers.
- Possess adequate familiarity with, or propensity to swiftly learn, applications for all major Cognex products, including DataMan, In-Sight, VisionPro, Cognex Designer, ViDi, and Ether-Inspect.
- Bachelor's degree in a technical discipline required.
- Minimum of 8 years' experience leading global technical training teams within a matrixed organization.
- Experience with enterprise software platforms, including Salesforce and Bridge LMS.
- Experience with any of the following is a plus: machine vision, industrial vision systems/devices, factory automation, software programming, PLC communications protocols.
- Willingness to travel, up to 15%, as needed to global training centers.
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