Customer Support Manager

2 weeks ago

Hartford, Connecticut, United States Avigilon Full time
Job Description

Job Summary: We are seeking a highly skilled Customer Support Manager to join our team at Avigilon. As a key member of our sales team, you will be responsible for delivering exceptional customer service to our State and Local Government customers in New Jersey and Long Island.

Main Responsibilities:

  • Relationship Management: Develop and maintain strong relationships with our customers to ensure their needs are met and exceeded.
  • Contract Renewals: Work closely with customers to negotiate and secure contract renewals, ensuring a seamless continuation of our services.
  • Proposals: Collaborate with internal stakeholders to develop and submit proposals to customers, highlighting the value of our services.
  • Accurate Forecasting: Provide accurate forecasting and reporting to ensure our sales team is aligned with customer needs and expectations.
  • Compliance: Ensure all sales activities are conducted in compliance with government contracting requirements and procedures.
  • P&L Performance: Monitor and manage sales performance to ensure we are meeting our revenue targets.
  • Working To Targets / Goals: Set and achieve sales targets and goals, working closely with the sales team to ensure we are meeting our objectives.

Candidate Requirements:

  • Technical Skills: Proficiency in Microsoft and Google applications, with a solid working knowledge of CRM systems.
  • Experience: 3-5 years of experience in a customer account management role within a highly technical environment.
  • Industry Knowledge: Knowledge of Motorola RF radio systems, products, and/or services would be an advantage.

Basic Requirements:

  • Education: Bachelor's degree in a related field.
  • Experience: 3+ years of experience in one of the following: Radio Network Support, Customer Support, Systems Management, Field Support, Sales Support, Account Management, Finance or Sales.
  • Citizenship: Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract(s).

Travel Requirements: 25-50% travel required.

Relocation Provided: No relocation provided.

Position Type: Experienced.

Referral Payment Plan: No referral payment plan.

Benefits: Our U.S. benefits include Incentive Bonus Plans, Medical, Dental, Vision benefits, 401K with Company Match, 10 Paid Holidays, Generous Paid Time Off Packages, Employee Stock Purchase Plan, Paid Parental & Family Leave, and more.

EEO Statement: Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

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