Guest Experience Coordinator

3 days ago


Phoenix, Arizona, United States Holiday Inn & Suites Phoenix Airport North Full time

Holiday Inn & Suites Phoenix Airport North is seeking a highly motivated and customer-focused Guest Experience Coordinator to join our team. As a key member of our front desk staff, you will be responsible for delivering exceptional service to our guests, ensuring their stays are memorable and enjoyable.

Key Responsibilities:
  1. Provide attentive and courteous service to all guests during check-in, throughout their stay, and at checkout.
  2. Maintain accurate and up-to-date records of guest reservations, check-ins, and check-outs.
  3. Process payments and handle cash transactions in accordance with hotel policies and procedures.
  4. Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.

The estimated annual salary for this position is around $33,280 based on 40 hours of work per week and an hourly wage of $16.00. This is a competitive salary reflective of the local market rate for this type of position.



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