Guest Experience Manager

1 week ago


Phoenix, Arizona, United States Marriott Full time
About the Role:

We are looking for a highly skilled Guest Experience Manager to join our team at JW Marriott Phoenix Desert Ridge Resort & Spa. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences throughout their stay with us.

Main Responsibilities:
  • Create personalized itineraries for our guests, tailored to their preferences and requirements.
  • Coordinate with various departments to ensure seamless execution of group events and activities.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
Requirements:
  • Masters degree in Hospitality Management or a related field.
  • Minimum 2 years' experience in a similar role within the hospitality industry.
Compensation Package:$65,000 - $80,000 per year.Working Environment:JW Marriott Phoenix Desert Ridge Resort & Spa, part of Marriott International's luxury portfolio.

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