Guest Experience Coordinator
3 days ago
Job Summary:
The Guest Services Agent position at Holiday Inn & Suites Phoenix Airport North involves providing top-notch service to our guests, ensuring their stays are memorable and enjoyable. As a key member of our front desk team, you will be responsible for greeting guests, handling room reservations, and addressing any concerns that may arise during their stay.
Duties and Responsibilities:
- Welcoming guests and checking them in/out in a timely and efficient manner.
- Providing accurate information on hotel services, facilities, and local attractions.
- Maintaining accurate records and communicating effectively with colleagues and management.
- Handling guest complaints and resolving issues promptly and professionally.
Requirements:
- High school diploma or equivalent required; college coursework in hospitality or a related field is a plus.
- 1+ years of experience in customer-facing roles, preferably in hotels or the tourism industry.
- Excellent communication and problem-solving skills, with a strong attention to detail.
- Ability to work varied shifts, including evenings, weekends, and holidays.
Salary and Benefits:
We offer a competitive salary of $16.00 per hour, comprehensive benefits package, and opportunities for professional growth and development. If you're passionate about delivering exceptional guest experiences and take pride in your work, apply now to become a part of our dynamic team
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