Operations Manager

4 weeks ago


Austin, Texas, United States The Cavco Family of Companies Full time

About the Role:
The Operations Manager is responsible for overseeing all business processes and operations in the Retail Sales Center. This includes meeting with customers, inspectors, factory reps, and contractors to coordinate and schedule improvements to achieve 100% customer satisfaction.

Key Responsibilities:
Warranty and finance contract closings
Evaluating PHV initial sales agreements against final finance documents
Creating final sales agreements to coincide with finance documents
Gathering additional lender required items for funding
Project coordination with contractors and vendors
Providing management with evaluation reports and recommendations for process improvements
Scheduling and modifying service for customer satisfaction and contract completion
Communicating with dissatisfied customers and negotiating solutions
Updating deal tracking and deal status reports
Reviewing and entering key information for commission payments

Requirements:
The ideal candidate will have strong business acumen, excellent communication skills, and the ability to work independently with discretion. They will also have experience with project coordination, vendor management, and commission review.


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