Guest Services Representative

2 weeks ago


Billings, Montana, United States Kelly Inn Full time
Position Overview

We are looking for a dedicated and personable Guest Services Representative to become a part of our team at Kelly Inn. In this role, you will serve as the initial point of contact for our visitors, playing a vital role in making their experience enjoyable and memorable.

Work hours will vary, with shifts available from 7 AM to 3 PM and 2 PM to 10 PM.

Key Responsibilities:

  • Welcome and greet guests with a friendly and approachable attitude.
  • Process guest registrations and allocate rooms, accommodating special requests whenever feasible.
  • Offer insights regarding hotel facilities, local attractions, and provide directions to enhance guest experience.
  • Manage guest check-ins and check-outs efficiently, ensuring precise billing and payment processing.
  • Address guest inquiries and resolve any issues in a prompt and courteous manner.

Qualifications:

  • Strong communication and interpersonal abilities.
  • Exceptional customer service skills with the capacity to anticipate and meet guest needs.
  • Ability to manage multiple tasks simultaneously and prioritize effectively.
  • Detail-oriented with excellent organizational capabilities.
  • Familiarity with computer systems and standard office software.

If you are passionate about delivering outstanding service and thrive in a fast-paced environment, this opportunity may be an excellent fit for you.



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