Retail Store Manager
2 weeks ago
We are seeking a highly skilled and experienced Retail Store Manager to lead our retail stores and drive business growth. As a key member of our team, you will be responsible for overseeing daily store operations, managing a team of sales associates, and ensuring exceptional customer service.
Key Responsibilities- Develop and implement strategic plans to drive sales growth, improve customer satisfaction, and increase operational efficiency.
- Lead and manage a team of sales associates, providing coaching, training, and development opportunities to ensure they have the skills and knowledge needed to succeed.
- Monitor and analyze sales performance, customer feedback, and operational metrics to identify areas for improvement and implement changes as needed.
- Collaborate with the Human Resources Manager to ensure ongoing training and development opportunities for all retail team members.
- Administer performance evaluations, address disciplinary issues, resolve employee relations concerns, and lead individual and team meetings.
- Focus on staff development through effective training, mentoring, and coaching.
- Maximize daily sales while managing costs, labor, inventory, and cash control. Strive to exceed annual EBITDA targets by monitoring financial performance and implementing necessary adjustments.
- Actively participate in recruiting and retaining talented staff members, ensuring alignment with the company's needs and goals.
- Ensure adherence to all local, state, and federal regulations concerning food quality, safety, labor, and employment.
- Maintain compliance with Union guidelines and Company policies and procedures.
- Develop and manage weekly schedules to meet budgetary requirements and guest service objectives.
- Monitor and exceed weekly budgeted operational metrics, including shrinkage, labor costs, safety standards, guest service, cleanliness, and merchandising presentation.
- Regularly review and analyze store performance data, identify areas for improvement, and collaborate with the management team to resolve issues and capitalize on opportunities.
- Maintain regular communication with the Area Manager regarding store performance and challenges. Provide actionable recommendations for improvement as needed.
- Minimum of 3 years of experience in high-volume retail store management, demonstrating a proven track record of achieving sales goals and managing operations efficiently.
- Bachelor's degree in Business Administration, Retail Management, or a related field preferred. Alternatively, a minimum of 5 years of relevant industry experience will be considered.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel) and POS systems. Experience with JDA or similar retail management software is a plus.
- Exceptional written and verbal communication skills in English, with the ability to interact effectively with all levels of the organization and external partners.
- Prior experience in retail management within the theme park or entertainment industry is highly desirable.
- A strong passion for delivering exceptional guest service and enhancing the overall guest experience.
- Proven ability to achieve results through strategic execution and operational excellence.
- Flexibility to work rotating schedules, including holidays, weekends, and nights, as required.
- Effective communicator with the ability to liaise with vendors, employees, and management at all levels.
- Demonstrated skills in organization, planning, delegation, mentoring, and coaching, with a focus on team development and performance enhancement.
This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $75,000 - $90,000 (bonus eligible)
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