District Manager, Retail Stores

2 weeks ago

Los Angeles, California, United States Charter Communications Full time
Job Summary

As a District Manager, Retail Stores, you will be responsible for building, owning, and driving a sales and retention culture across the Stores within assigned districts. You will meet and exceed budgeted sales and revenue goals by implementing sales plans to align with the Company's long-term vision. You will ensure assigned Stores contribute to the acquisition and retention of customers, resulting in customer and revenue growth.

Key Responsibilities
  • Actively and consistently support all efforts to simplify and enhance the customer experience. Partner with the Director, Store Sales in developing and managing sales plans to meet or exceed customer growth and revenue goals by overseeing the implementation of strategies for selling Charter products and services.
  • Communicate overall plan, strategy, and matrix requirements to leaders and monitor and evaluate results.
  • Assist in managing store appearance and equipment inventory of all Stores within scope of responsibility, providing a consistently professional and welcoming atmosphere for customers.
  • Ensure Store Management is compliant with Cash Management Policy and work order controls, including assisting Store Management with audits.
  • Effectively manage crisis situations and escalate to Store Leadership as necessary.
  • Oversee departmental expenditures within budgeting guidelines.
  • Support Store Management with maintenance of accurate files and records; overseeing building and office equipment maintenance as required.
  • Assist Store Management in scheduling and maintaining appropriate levels of staffing for all Stores within assigned District.
  • Build employee engagement and a high performing team by recruiting, training and retaining the best talent. Manage, coach, develop and motivate Store Management and their teams to achieve their performance objectives. Mentor Territory Managers and their teams. Partner with store leadership and recruiting team to support process.
  • Create an environment of continuous learning and development where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance management. Partner with store leadership and the learning and development team to align on business needs.
  • Provide guidance while monitoring and managing the compliance of all Company policies.
  • Perform other duties as requested.
Requirements
  • Ability to read, write, speak and understand English.
  • Ability to communicate with employees, customers and suppliers, in person, on the phone and by written communication in a clear, straightforward and professional manner.
  • Effective analytical, statistical, quantitative, and deduction skills, and ability to make qualitative judgments on training, education and development resources in all types and formats.
  • Ability to build strategic partnerships within all areas of the organization by exhibiting highly effective interpersonal, leadership, influencing and presentation skills.
  • Ability to organize/prioritize work, manage multiple tasks and projects and function effectively.
  • Proven ability to build a solid sales culture and high-performing teams, while demonstrating solid customer orientation.
  • Background in a destination retail environment.
  • Launched or managed multiple retail locations in their career.
  • History of identifying sales trends and risk and effectively communicating those to their leaders, then working to develop response plans.
  • Proven ability to handle change management.
  • High comfort level with personal technology, such as mobile devices and personal video platforms.
  • Valid driver's license and ability to meet Charter's motor vehicle requirements.
Preferred Qualifications
  • Knowledge of all functions and related tasks in the area of sales culture and customer relations.
  • Management Experience - 8+ years.
  • Corporate Work Experience - 10+ years.
  • Telecommunications/Wireless experience - 8+ years.
  • Experience working inside a destination-style retail environment - 7+ years.
Working Conditions

Retail environment. Exposure to moderate noise levels. Travel to multiple locations to oversee and monitor day-to-day operations. Professional attire and appearance. Handle a physically demanding job, lifting up to 35 lbs. Ability to stand for prolonged periods of time.

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