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Client Experience Specialist
2 months ago
Client Experience Specialist
at Veterinary Emergency Group
ABOUT US
Veterinary Emergency Group (VEG) is a dynamic and expanding emergency care provider with locations nationwide. Our mission is to assist both people and their pets during critical times. We are transforming emergency veterinary medicine with a focus on customer satisfaction and a commitment to our employees' well-being.
CULTURE AND VALUES AT VEG
At VEG, we prioritize the safety, security, and appreciation of both our clients and our staff. Our goal for customer interactions mirrors our aspirations for our team: to deliver the best possible experience. With the highest Net Promoter Score in our sector, we aim to make VEG a workplace where the most talented individuals in emergency care not only wish to work but also thrive and develop.
ROLE OVERVIEW
Manage the customer experience at our home hospital by ensuring effective and positive communication with our clients. Additionally, set a standard for exceptional service while maintaining direct collaboration with our veterinary professionals regarding medical inquiries.
KEY RESPONSIBILITIES
- Act as a liaison between veterinary staff and clients to ensure the well-being of both pets and their owners.
- Enhance operational efficiency by managing all communications and anticipating client needs.
- Deliver timely and accurate information to clients with professionalism and sensitivity.
- Discuss financial options with clients, offering support during challenging situations.
- Ensure proper follow-up with clients regarding patient care.
- Analyze customer feedback and performance data to identify areas for improvement.
QUALIFICATIONS
- Proven leadership skills.
- 1-2 years of experience in high-level customer service.
- Exceptional interpersonal skills, with a focus on active listening and empathy.
- Strong commitment to helping others.
- Positive and energetic demeanor.
BENEFITS
- Competitive compensation package.
- Comprehensive health insurance.
- Paid time off.
- 401(k) plan with company matching.
- Generous parental leave policy.
VEG is dedicated to fostering a diverse and inclusive workplace that reflects a variety of backgrounds, perspectives, and skills. We are an equal opportunity employer and look forward to welcoming new talent.
