Client Advocate Specialist

2 days ago


New York, New York, United States Safe Horizon Full time
Job Title: Client Advocate Specialist

Safe Horizon is seeking a highly motivated and compassionate Client Advocate Specialist to join our team. As a Client Advocate Specialist, you will be responsible for providing crisis intervention, advocacy, and support to victims of domestic violence, crime, and rape/sexual assault.

Responsibilities:
  • Provide crisis intervention and support to victims of domestic violence, crime, and rape/sexual assault over the phone and via the TDD machine.
  • Conduct thorough assessments to identify the safety needs of clients and their children.
  • Develop and implement safety plans to ensure the well-being of clients and their children.
  • Collaborate with clients to provide information and referrals to address their needs.
  • Interface with web-based case management systems and other technologies to conduct and document work.
  • Participate in agency-sponsored and external trainings on victimization issues.
  • Maintain cooperative working relationships with Safe Horizon programs and other NYC service providers.
Qualifications:
  • Bachelor's degree required, or relevant experience and training.
  • Experience working with crime victims preferred.
  • Ability to quickly establish rapport over the phone.
  • Crisis intervention skills.
  • Excellent organizational skills, and an ability to multi-task with different technologies.
What We Offer:
  • A competitive salary range of $23.36 - $26.28 per hour.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with employer match.
  • Generous paid time off and holidays.

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