Client Services Specialist

2 days ago

New York, New York, United States Safe Horizon Full time
Job Title: Client Services Specialist

Safe Horizon is seeking a dedicated and compassionate Client Services Specialist to join our team. As a Client Services Specialist, you will play a vital role in maintaining a safe, secure, and healing environment for our clients.

Key Responsibilities:
  • Provide trauma-informed, client-centered support to clients, utilizing an anti-oppressive lens to address their needs.
  • Conduct emergency shelter intakes, assessing immediate safety needs and developing risk management plans.
  • Provide crisis intervention, including mediation and de-escalation skills, to diffuse situations between clients and their family members or roommates.
  • Participate in trainings to improve client-centered practice skills and knowledge about self-care and vicarious trauma.
  • Plan, implement, and research self-care and social activities for clients and their children.
  • Actively participate in donor tours and assist with special client events and holiday parties.
  • Conduct regular health and safety facility checks, ensuring compliance with emergency procedures and protocols.
  • Sort and organize donations of food, clothing, and other items as assigned.
  • Distribute supplies to clients in accordance with established guidelines and emergency requests.
  • Provide referrals for clients following their initial Case Management session.
  • Assist with basic office tasks, such as archiving, filing, and updating lists.
  • Enter activity log information, shift notes, and Case Management System (CMS) data in a timely and accurate manner.
  • Provide starter kits, assist with apartment preparation and cleaning, and move clients' belongings as assigned.
  • Provide childcare as requested by clients or staff, in accordance with written policies.
  • Provide client accompaniment to important appointments when requested.
  • Assist with admission and discharge of clients, including completing discharge paperwork and procedures.
Qualifications:
  • High School Diploma/GED and two years of relevant experience.
  • Basic computer skills necessary.
  • Candidate must have or obtain specific certifications within 3 months of employment, including Fire Department of New York (FDNY) and Red Cross certifications.
Physical Demands:

This position requires remaining in a stationary position for long hours, lifting up to 40lbs, and climbing up to 6 flights of stairs.

Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position.

Safe Horizon is an equal opportunity employer and welcomes applications from diverse candidates. We are dedicated to providing an inclusive and welcoming environment for all members of our staff and clients.

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