Client Experience Specialist

4 weeks ago

New York, New York, United States Tourneau|Bucherer Full time
Job Summary

We are seeking a highly skilled and motivated Client Advisor to join our team at Tourneau|Bucherer. As a Client Advisor, you will be responsible for providing an exceptional client experience and meeting or exceeding sales objectives within our brand boutique.

Key Responsibilities
  • Client Experience
    • Work to create a positive, inviting, and elevated environment for discerning clients.
    • Be enthusiastic and knowledgeable about the brand's unique heritage, product range, and specific product attributes and availability.
    • Greet clients when they enter the store, listen to their needs, and ask discovery questions.
    • Educate and inform clients based on their needs, building trust and developing a long-term client relationship.
  • Sales and Service
    • Responsible for implementing brand strategies and guidelines.
    • Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
    • In the event of a client contact resulting in a sale, efficiently close and process the sale.
  • Client Relationship Management
    • Obtain client information utilizing the CRM system to build an ongoing relationship.
    • Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.
  • Meeting Sales Objectives
    • At a minimum, must meet sales objectives for any given month, quarter, and year.
    • Clearly understand daily sales objectives and how they relate to weekly and monthly targets.
    • Clienteling - focus on developing long-term relationships with clients so that they are more likely to think about visiting and buying from the store in the future.
  • Other Responsibilities
    • Strictly adhere to all store security procedures.
    • Set up cases and windows.
    • Respect other Client Advisors, fostering an environment of support and collaboration.
    • Adhere to the company dress code policy.
    • Work with team members to ensure the store is at all times clean and attractive.
    • Attendance is a crucial part of performance. Be on time.
    • Help set up or close the store depending on the shift.
    Requirements
    • A passion for building clientele and selling.
    • Demonstrate an exemplary level of integrity and professionalism at all times.
    • Must be able to work a flexible schedule throughout the week.
    • Must have a polished and professional appearance with a positive attitude.
    • Meet and exceed company-assigned goals, metrics, and objectives.
    Qualifications
    • 3+ years of retail experience, preferably sales in the luxury market.
    • Prior watch experience is helpful but not required.
    • Excellent communication, interpersonal, and customer relation skills.
    • Sales-driven and results-oriented.
    • Team player.
    • Willing to be hands-on and work with the team to fulfill operational and organizational needs.
    • Adaptable with an attitude of continuous learning.
    • A Bachelor's degree or equivalent in business or related discipline is preferred.
    • Bilingual language proficiency is a plus to cater to our international customer base.

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