Retail Customer Experience Specialist
12 hours ago
At Marshalls, we're reinventing retail and helping people discover that next find that's going to be their new signature look. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.
Our team is passionate about providing a highly satisfied customer experience, and we're looking for like-minded individuals to join our team as Retail Customer Experience Specialists. As a key member of our sales floor team, you'll be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.
Job Description
As a Retail Customer Experience Specialist, you'll have the opportunity to work in a fast-paced and dynamic environment where no two days are ever the same. Your primary responsibilities will include:
• Engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment.
• Adhering to all operational, merchandise, and loss prevention standards.
• May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
Required Skills and Qualifications
We're looking for individuals who possess excellent customer service skills, are able to work a flexible schedule to support business needs, and have strong communication and organizational skills with attention to detail. If you're a team player who is able to respond appropriately to changes in direction or unexpected situations, we'd love to hear from you
Benefits
As a Retail Customer Experience Specialist at Marshalls, you'll be eligible for a competitive hourly rate, starting at $14.50 per hour, with opportunities for advancement and professional growth. You'll also enjoy a range of benefits, including:
• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
Those who meet service or hours requirements are also eligible for additional benefits, including:
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance
Join our team and discover the opportunities that await you at Marshalls
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