Bilingual Customer Service Representative

7 days ago


Peoria, Arizona, United States The Sherwin-Williams Company Full time

Job Summary:

The Sherwin-Williams Company is seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.

Key Responsibilities:

  • Provide excellent customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build productive relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, following company policies and procedures
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis, driving business growth and revenue
  • Maintain precise work order files and formulas, ensuring accurate inventory management
  • Pull and stock products from the sales floor or warehouse, maintaining a clean and organized store environment
  • Tint and mix products to customer specifications, providing expert advice and guidance
  • Load and unload delivery trucks, ensuring timely and efficient delivery of products
  • Assist in making deliveries, as needed, to meet customer needs
  • Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
  • Remain knowledgeable on products offered, discussing available options and features
  • Comply with inventory control procedures, ensuring accurate stock levels and minimizing waste
  • Suggest ways to improve sales, driving business growth and revenue

Requirements:

  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one year of experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment


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