Customer Service Manager
7 days ago
Job Summary
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Manager. As a key member of our organization, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services.
Key Responsibilities
- Conduct in-person homeowner assessments to identify and resolve service requests in a timely and efficient manner.
- Lead root-cause analysis to determine the cause of issues and implement corrective actions.
- Manage trades to completion of service requests, ensuring customer satisfaction and quality of work.
- Establish and maintain positive customer relationships through effective communication and issue resolution.
- Responsible for quality inspections of homes prior to delivery to customers, ensuring compliance with company standards.
- Determine trade accountability for back charges and P.O.'s, and authorize payment for work performed up to approval limits.
- Follow applicable legal protocol and process necessary workflow.
- Responsible for customer satisfaction metrics related to customers serviced.
Management Responsibilities
As a Customer Service Manager, you will have the opportunity to develop your leadership skills and take on additional responsibilities, including:
- Decision Impact: Division
- Department Responsibility: Single
- Budgetary Responsibility: No
- Direct Reports: No
- Indirect Reports: No
Requirements
- Minimum High School Diploma or equivalent
- Bachelor's Degree (preferred)
- Valid Driver's License, as driving is an essential function of this position
- Minimum of 1-3 years customer service and warranty experience or equivalent
- Strong customer orientation and ability to adapt/respond to different personality types
- Strong emphasis on quality of service and follow-up
- Basic construction skills and knowledge
- Excellent communication and listening skills
- Analytical ability necessary to perform root cause analysis
- Ability to manage warranty/customer service processes
- Basic computer skills
- Conflict resolution skills
- Cost management
About PulteGroup
PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and stand above the competition in our commitment to quality. We are committed to diversity and inclusion, valuing the differences of each employee and understanding that being consumer-inspired means reflecting the diversity of the consumers we serve.
Equal Opportunity Employer
PulteGroup is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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