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Customer Service Ambassador

2 months ago


Coppell, Texas, United States Havertys Full time

**Job Summary**

**About Havertys**

Havertys is a leading furniture retailer seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

**Key Responsibilities**

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Utilize our proprietary system to create, maintain, and resolve customer service issues

• Maintain a high level of productivity and efficiency in a fast-paced environment

• Collaborate with team members to achieve customer satisfaction and sales goals

• Stay up-to-date on product knowledge and company policies to provide accurate information to customers

• Participate in ongoing training and development to improve customer service skills

**Requirements**

• Excellent communication and interpersonal skills

• Ability to multitask and work in a team environment

• Self-motivated and results-driven

• Basic computer skills and experience with automated systems

• Detail-oriented and able to work in a dynamic environment

• Prior call center experience preferred

**What We Offer**

• Competitive hourly rate

• Opportunities for career advancement and professional growth

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance