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Customer Service Ambassador
2 months ago
**Job Summary**
**About Havertys**
Havertys is a leading furniture retailer seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.
**Key Responsibilities**
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Utilize our proprietary system to create, maintain, and resolve customer service issues
• Maintain a high level of productivity and efficiency in a fast-paced environment
• Collaborate with team members to achieve customer satisfaction and sales goals
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers
• Participate in ongoing training and development to improve customer service skills
**Requirements**
• Excellent communication and interpersonal skills
• Ability to multitask and work in a team environment
• Self-motivated and results-driven
• Basic computer skills and experience with automated systems
• Detail-oriented and able to work in a dynamic environment
• Prior call center experience preferred
**What We Offer**
• Competitive hourly rate
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance