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Customer Service Support Specialist

2 months ago


Coppell, Texas, United States D.H. Pace Company, Inc. Full time
Job Overview

D.H. Pace Company, Inc. is looking for a Customer Service Support Specialist to join our dynamic team. In this role, you will serve as a vital link between our commercial clients and our service team, ensuring that we deliver exceptional customer service. Your responsibilities will include providing our service technicians with the necessary information to perform their tasks effectively and maintaining up-to-date customer portals upon service completion.

Key Responsibilities:

  • Provide administrative support in an office environment, which includes answering phone calls, utilizing various software applications, and managing documents through filing, scanning, and e-faxing.
  • Assist the department manager with daily operations and paperwork, including managing customer maintenance programs.
  • Process vendor invoices and accurately enter service tickets, sales leads, and sales orders.
  • Demonstrate the ability to manage multiple tasks in a fast-paced setting, with the possibility of overtime as needed.
  • Perform additional duties as assigned.

Qualifications:

  • Demonstrated capability to implement process enhancements.
  • Strong communication and organizational skills, along with a solid mechanical and mathematical understanding.
  • Ability to engage with customers professionally and represent the company effectively.
  • Willingness to take on other responsibilities as required.

Why Choose D.H. Pace?

D.H. Pace Company is a well-established organization specializing in distribution, construction, and service of door-related products and commercial security solutions. With over 95 years in operation, we have a significant presence across the United States.

Our Employee Benefits Include:

  • Comprehensive medical, dental, and vision plans available from the first day of the month following your start date.
  • Paid time off: 13 days accrued in your first year, increasing to 16 days in your second year.
  • Paid holidays including major national observances.
  • Up to 2 floating holidays each year.
  • Competitive salary with annual performance reviews.
  • 401k retirement plan with employer matching.
  • Company-paid life insurance, short-term disability, and long-term disability coverage.
  • And additional benefits.

Successful completion of references, employment verifications, background checks, and drug screenings is required prior to hiring.

D.H. Pace Company, Inc. does not accept unsolicited resumes from recruitment agencies. Any resume submitted without a prior written agreement will be considered unsolicited and will remain the property of D.H. Pace Company, Inc.