Customer Service Representative
6 days ago
We are seeking a highly motivated and customer-focused professional to join our team at Erik Slaughter - State Farm Agent as a Customer Service Representative.
Job SummaryThis is an exciting opportunity to build and develop customer relationships within the community to promote State Farm products, including auto, home, and life insurance.
Key Responsibilities- Customer Relationship Building
- Establish and maintain strong relationships with customers to understand their insurance needs and provide personalized service.
- Follow up with customers to ensure their needs are met and provide timely responses to their inquiries.
- Insurance Expertise
- Provide accurate and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and help them make informed decisions.
- Team Collaboration
- Work collaboratively with the team to achieve sales and customer service goals.
- Participate in ongoing training and development to stay up-to-date on insurance products and services.
- Excellent Interpersonal Skills
- Excellent communication skills, both written and verbal.
- Ability to effectively relate to customers and build strong relationships.
- Insurance Knowledge
- Property and Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
- Personal Qualities
- Enthusiasm about the role insurance plays in helping people manage risks and achieve their goals.
- Self-motivated and proactive in problem-solving.
- Ability to work in a team environment and multi-task.
- Paid Time Off
- Vacation and personal/sick days.
- Growth Opportunities
- Opportunity for advancement within the agency.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused professional looking for a challenging and rewarding role, please submit your application for consideration.
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