Inside Sales and Customer Support Specialist

2 weeks ago


Franklin, Illinois, United States Valmont Industries Full time

Location: Not specified

About Valmont Industries

At Valmont, we are dedicated to advancing the world forward through innovative solutions that enhance agricultural productivity and infrastructure. Our commitment to sustainability and connectivity drives us to provide reliable energy and improve access to resources globally.

Role Overview:
The Customer Service Representative/Inside Sales plays a pivotal role in managing both internal and external communications related to customer interactions. This position is essential for ensuring seamless order processing, timely shipping, and effective resolution of customer inquiries.

Key Responsibilities:

  • Report directly to the General Manager, with no direct reports.
  • Handle customer communications, including quoting, order entry, and scheduling.
  • Ensure orders are shipped complete and on time, while balancing customer satisfaction with profitability.
  • Manage multiple priorities effectively, maintaining a professional demeanor under pressure.
  • Communicate clearly and professionally with customers and internal teams to foster strong relationships.
  • Adapt quickly to a fast-paced environment, addressing issues as they arise.
  • Maintain accurate records of customer interactions and follow up on leads.
Additional Responsibilities:
  • Handle incoming calls and emails related to order placement and inquiries.
  • Keep customer files updated and manage various administrative tasks.
  • Process quotes and orders efficiently, ensuring compliance with company policies.
  • Collaborate with production and sales teams to resolve any discrepancies.
  • Participate in continuous improvement initiatives within the department.
Qualifications:
  • Preferred Bachelor’s degree in a relevant field or an Associate’s degree with significant experience.
  • Proficient in Microsoft Office Suite, with strong organizational skills.
  • Excellent customer service abilities and attention to detail.
  • Ability to understand customer needs and maintain a positive relationship.
Work Environment:
The role is primarily office-based, with some interaction on the shop floor. Candidates should be prepared for a dynamic work environment that requires both sitting for extended periods and occasional physical activity.

Benefits:
Valmont offers a comprehensive benefits package designed to support the well-being of our employees and their families, including healthcare, retirement plans, and paid time off. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.

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