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Client Relations and Sales Coordinator

2 months ago

Franklin, Illinois, United States Valmont Industries Full time
Position Overview:
The Customer Service Representative/Inside Sales role is integral to the communication between our company and its clients. This position is pivotal in ensuring that all customer interactions are handled with professionalism and efficiency.

Key Responsibilities:
- Manage customer inquiries and provide timely responses to all communications.
- Process quotes and orders accurately, ensuring compliance with company policies and pricing structures.
- Maintain up-to-date customer records and files, ensuring all information is current and accessible.
- Collaborate with various departments to expedite order processing and resolve any issues that may arise.
- Conduct follow-ups with customers regarding their orders and provide updates on project status.
- Handle incoming calls and emails related to order placement, pricing, and delivery inquiries.
- Balance customer satisfaction with company profitability, ensuring that all interactions reflect positively on the organization.

Essential Skills and Qualifications:
- Bachelor’s degree in a relevant field or equivalent experience in customer service or sales.
- Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
- Strong organizational skills with a keen attention to detail.
- Excellent verbal and written communication skills, with the ability to interact professionally with clients and team members.
- Ability to manage multiple priorities in a fast-paced environment.

Work Environment:
This role is primarily office-based, with occasional requirements to visit production areas. The environment is dynamic and requires the ability to adapt quickly to changing situations.

Benefits:
Valmont Industries offers a comprehensive benefits package designed to support the health and well-being of our employees and their families. This includes healthcare options, retirement plans, paid time off, and professional development opportunities.