Field Operations Coordinator
2 weeks ago
Position Title: Dispatcher
Salary: Competitive
Position Summary:
The Dispatcher for the Hill Mechanical Services ("HMS") division of The Hill Group is tasked with supporting our field operations. This role also entails providing administrative assistance to sales representatives, technicians, superintendents, and operations managers.
Primary Responsibilities:
- Oversee, track, and report on daily activities of our 60 service technicians, including but not limited to:
- Scheduling, coordinating, and dispatching technicians to various assignments
- Assessing service requests, understanding customer needs, and assigning the right technician
- Ensuring proper planning and coordination of labor, materials, and equipment
- Maximizing field productivity through effective work planning to reduce technician downtime and travel time
- Maintain and update work order statuses:
- Process a significant number of work orders weekly
- Monitor technician progress and adjust dispatch plans as necessary
- Review, amend, and follow up on work orders
- Input purchase orders into the system
- Plan and schedule preventive maintenance work orders based on urgency
- Prepare for and engage in weekly reviews of work order backlogs and planning
- Execute additional duties as assigned
Qualifications and Experience:
- High school diploma or equivalent (GED) is required
- Experience in HVAC, plumbing, or construction administration is preferred
- Strong customer service and communication skills are essential
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with S2000 is advantageous
- Experience with Cisco IP Phone System is a plus
Additional Qualifications:
- Ability to work effectively under pressure and adapt to changing circumstances
- Demonstrated initiative, attention to detail, accuracy, and ability to prioritize tasks
- Excellent interpersonal and customer service skills, maintaining a positive demeanor in professional interactions
- Capacity to work independently with minimal supervision while being a collaborative team member
- Dependability, organization, and self-motivation are crucial
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