FOH Operations Manager
2 weeks ago
City Winery Chicago is seeking a skilled FOH Operations Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring daily operational excellence, guest satisfaction, and management of the FOH team.
Key Responsibilities- Manage day-to-day restaurant and/or floor operations, providing on-the-floor support to staff during service shifts.
- Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees.
- Ensure restaurant and venue are fully prepared and organized for daily execution of the operation.
- Manage staffing and operations of all revenue centers, including venue, bar, support staff, service, private events, as applicable.
- Prepare scheduling on a weekly basis.
- Resolve guest concerns and complaints with exemplary level of hospitality.
- Perform all cash handling procedures, including opening, mid-day safe counts, cash pay-outs, and nightly cash drops.
- Assist with staff trainings, both in daily pre-shifts and monthly FOH staff service meetings.
- Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts.
- Maintain & update contact lists, VIP, and public event guest lists.
City Winery Chicago is a unique venue where wine, food, and live entertainment come together. We offer a dynamic and creative work environment, with a focus on community and hospitality. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional guest experiences.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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