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Nighttime Hospitality Coordinator

2 months ago

Jupiter, Florida, United States Timbers Jupiter Full time
Job Summary

We are seeking a highly skilled and detail-oriented Overnight Front Office professional to join our team at Timbers Jupiter. As a key member of our hospitality staff, you will be responsible for ensuring the safety and security of our guests and properties.

Key Responsibilities
  • Assist owners and guests with access to the property, providing exceptional customer service and ensuring a seamless experience.
  • Handle all requests and issues professionally, dispatching other departments as needed to resolve any concerns.
  • Maintain a high level of knowledge regarding local activities, attractions, and directions to provide guests with valuable recommendations.
  • Follow all company guidelines and serve as an ambassador for the Timbers Jupiter brand.
Additional Duties
  • Conduct hourly patrols on property, checking in at designated points to ensure the safety and security of our guests and staff.
  • Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system to identify and respond to any potential threats.
  • Conduct physical hazard inspections and resolve safety hazard situations to prevent accidents and injuries.
  • Respond to accidents, contact EMS or administer first aid/CPR as required, and assist owners, guests, and employees during emergency situations.
  • Notify appropriate individuals in the event of accidents, attacks, or other incidents, and defuse owner, guest, and/or employee disturbances as necessary.
  • Complete incident reports to document all incidents outside the normal business operation, and conduct investigations and gather evidence in a timely manner.
  • Respond to questions and complaints from owners and guests, and observe safe work methods and use safety equipment to secure worksites from safety hazards.
  • Contribute to the efficiency and effectiveness of the department by offering suggestions and directing or participating as an active member of a team.
  • Demonstrate courteous and cooperative behavior when interacting with owners and staff, and act in a manner that promotes a harmonious and effective workplace environment.
  • Manage lost and found protocol, and maintain basic record-keeping practices and incident reporting.
  • Be familiar with the policies and procedures of the department, and use specified computer applications involving word processing, queries, data entry, and/or standard report generation.
  • Use proper business English, including spelling, grammar, and punctuation, and techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, in person and over the telephone.
  • Use initiative and independent judgment within established procedural guidelines, and be able to work in a resort community setting with varying weather conditions.
Requirements
  • 1+ year related experience and/or training, or an equivalent combination of education and experience.
  • Ability to effectively present information in one-on-one and small group situations to owners, guests, and other employees of the organization.
  • Working knowledge of computers and technology, and versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Work Environment

This position is subject to exposure to extreme weather conditions, hazardous chemicals, electrical currents, gases, dust, and noxious odors. The ability to work in a construction and maintenance setting, with agility to use typical trade equipment, hand and power tools, and standard office equipment, is required.