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Pet Care Coordinator

1 month ago

Jupiter, Florida, United States Banfield Pet Hospital Full time
Job Summary

The Client Service Coordinator plays a vital role in ensuring the smooth operation of our veterinary hospital. This position is responsible for coordinating the flow of clients and pets, maximizing productivity, and providing exceptional client service.

Key Responsibilities
  • Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
  • Assist incoming clients by completing required documentation, entering pet information and history in the computer, and utilizing proper collars and tags for identification.
  • Assist outgoing clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, and selling retail products.
Requirements
  • High School Diploma or equivalent preferred.
  • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
  • One year related experience required with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.