Clinical Support Specialist

4 weeks ago


Lansing, Michigan, United States Sparrow Health System Full time
Job Summary

As a Clinical Support Specialist at Sparrow Health System, you will play a vital role in providing high-quality patient care. Under the general direction of the physician or advanced practice provider, you will be responsible for the efficient and effective processing of patients through the clerical and clinical areas of the practice/clinic.

Key Responsibilities
  • Prepare patients for examination, obtaining vital signs and chief complaint, and documenting information accurately.
  • Perform laboratory and diagnostic testing, as well as answer, screen, and triage telephone calls, taking accurate messages and distributing them to the appropriate personnel.
  • Schedule tests and referral appointments for patients, administer oral and injectable medication, and phone prescriptions to pharmacies.
  • Engage in patient/family teaching, promoting an educational environment, and work gaps in care registries to improve the quality of care.
  • Maintain all logs and required checks, including refrigerator temperatures, medications, oxygen, and equipment, and participate in in-services, committees, and quality control initiatives.
  • Inventory, order, and restock areas as necessary, and maintain and clean equipment and environmental safety.

Requirements
  • High school diploma or GED.
  • Completion of an accredited Medical Assistant program or 6 months of recent Medical Assistant clinical experience.
  • Previous work experience in a medical office setting, MA Certification, and experience with an EMR are preferred.

Work Environment
This role requires the ability to work in an EMR environment and provide care for patients with age-specific physical and safety needs, psychosocial concerns, and educational levels. The ideal candidate will demonstrate a positive team attitude, interpersonal skills, and the ability to effectively communicate with clients, their families, providers, and co-workers.

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