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Community Outreach Account Manager

2 months ago

Lincoln, Nebraska, United States American Red Cross Full time
Why Join Us?


The American Red Cross stands as a leading humanitarian organization committed to aiding individuals in need across the United States and globally through collaborative networks.

By becoming part of our team, you will directly contribute to a significant mission, playing a vital role in saving lives every day.

If you share our dedication to helping others, we invite you to explore this fulfilling career opportunity.

Work Environment:


We prioritize the diversity of our workforce and strive to deliver our programs and services in a culturally competent manner that reflects the communities we serve.

Our workplace fosters collaboration, respect, and inclusivity, focusing on building allyship and a culture of belonging that empowers all team members.

Join us to learn, grow, and succeed while pursuing your passion for making a positive impact.

The Red Cross supports various cultural and community resource groups for employees and volunteers, including the Ability Network, Asian American & Pacific Islander Resource Group, Latino Resource Group, Red Cross PRIDE, Umoja African American Resource Group, Veterans+ Resource Group, and Women's Resource Group. These networks offer connections, mentoring, and a platform for important concerns and opinions.

At the American Red Cross, your individuality is valued.



Key Responsibilities:


As a vital member of our team, you will:

  • Facilitate the attraction, retention, and scheduling of potential blood drive sponsors while educating various stakeholders to maximize blood drive success and achieve collection goals.
  • Devise and implement innovative strategies to attract, manage, and retain blood drive sponsors and feeder groups, ensuring collection targets are met.
  • Utilize effective methods for the efficient scheduling of blood drives by assigned sponsors to fulfill collection objectives.
  • Provide organizational and operational support to sponsor contacts to ensure the successful execution of collection operations.
  • Coordinate with collections personnel to ensure a positive experience for sponsors and donors, ensuring smooth operations.
  • Schedule and conduct educational programs for sponsor contacts, recruitment committees, line volunteers, and volunteer Telerecruiters to assist in meeting collection objectives and comply with all relevant regulations.
  • Develop a comprehensive understanding of the community, including its government, demographics, and organizations, applying this knowledge to enhance service to sponsor groups and expand the blood program.
  • Maintain accurate records in the system to track and analyze sponsor group performance, utilizing organizational tools and strategies to enhance customer service and productivity.


Qualifications:


The ideal candidate will possess:

  • A Bachelor’s degree or a combination of education and relevant work experience.
  • At least one year of related experience or an equivalent combination of education and experience.
  • Knowledge of group dynamics, direct sales, customer maintenance techniques, and negotiation skills.
  • Strong organizational skills with the ability to manage multiple priorities effectively.
  • Excellent oral and written communication skills, including training and presentation abilities.
  • A valid driver’s license and a clean driving record.
  • Willingness to travel as needed.


Preferred Qualifications:


Experience in sales is advantageous.



Benefits:


We prioritize your well-being while you make a difference in the lives of others. As a mission-driven organization, we believe in supporting our team to enable great work. Our comprehensive benefits package is designed to help you balance your professional and personal life:

  • Medical, Dental, and Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO starting at 15 days annually, based on status and tenure
  • 11 paid holidays, including six core holidays and five floating holidays
  • 401K with a 5% match
  • Paid Family Leave
  • Employee Assistance Program
  • Disability and Insurance options
  • Service Awards and recognition


The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Job Type:
Full-time

Schedule:
Monday to Friday, with weekends as needed

Education:
Bachelor's degree preferred

License/Certification:
Driver's License required

Willingness to travel:
25% preferred

Work Location:
On the road.