Technical Support Expert for Compex Legal Services
1 month ago
Compex Legal Services is seeking a highly skilled Technical Support Expert to join our team. In this role, you will be responsible for providing top-notch support to our staff, collaborating with the IT team, and maintaining accurate records of customer interactions and technical issues.
About the Role- Salary: $65,000 - $90,000 per year (based on experience)
In this exciting opportunity, you will have the chance to work in a fast-paced, tech-driven environment where every day presents new challenges and opportunities for growth. As a key member of our team, you will have the ability to make a real impact and contribute to the success of our organization.
Job Responsibilities- Provide technical support to staff members, troubleshooting hardware and software issues, and ensuring the smooth operation of our systems.
- Collaborate with the IT team to resolve complex technical issues and escalate when necessary.
- Maintain accurate records of customer interactions and technical issues, documenting solutions and lessons learned.
- Education: High school diploma or equivalent (technical certifications a plus).
- Experience: At least 2 years of experience in technical support or troubleshooting, with proficiency in hardware/software issues and a strong understanding of operating systems and software applications.
- Skills:
- Strong problem-solving and communication skills (both verbal and written).
- A patient, approachable demeanor with a knack for breaking down technical jargon into clear, step-by-step instructions.
- Ability to work independently and collaborate with the team when necessary.
- Experience with technical support tools and software.
- Dynamic Environment: Work in a fast-paced, tech-driven environment where every day presents new challenges and opportunities for growth.
- Team-Oriented Culture: Be part of a collaborative team that values communication, feedback, and mutual support.
- Exciting Career Growth: Get hands-on experience with cutting-edge technologies and the chance to learn from a talented group of professionals.
This is a full-time, in-office position based in Torrance, CA. Occasional evening/weekend work may be required to meet customer needs, and some light lifting of computer equipment may be necessary.
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