Technical Support Expert

1 day ago


Torrance, California, United States FTI Services Full time
About the Role

We are hiring a skilled Technical Support Expert to join our team at FTI Services. This role involves providing top-notch technical assistance to our clients, addressing their computer-related concerns in a timely and efficient manner.

Key Responsibilities:

• Offer expert technical guidance via various communication channels
• Analyze client issues and implement solutions, recommending upgrades when necessary
• Maintain accurate records of customer interactions and resolution outcomes

Requirements:

• A minimum of 1-5 years of experience in IT or a related field
• Proven ability to communicate complex technical information effectively
• In-depth knowledge of Microsoft technologies, including Windows Server, Active Directory, and SharePoint
• Strong analytical and problem-solving skills, with excellent interpersonal abilities

Compensation Package: $70,000 - $90,000 per year

Join us at FTI Services, where innovation and teamwork come together. We welcome applications from individuals who share our passion for delivering exceptional results in a collaborative environment.



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