Technical Support Specialist II Lead
5 days ago
Compex Legal Services is seeking a skilled Technical Support Specialist II to join its team in Torrance, CA. This full-time position offers an estimated salary of $62,000 - $80,000 per year, depending on experience.
Job OverviewThe successful candidate will provide top-notch technical support to staff, ensuring seamless system operation and delivering exceptional service. Key responsibilities include:
- Troubleshooting and Resolution: Assist staff with system configuration and troubleshooting, both remotely and in-person.
- Collaboration with the IT Team: Work closely with the IT team to tackle complex technical issues and escalate when needed.
- Documentation and Record-Keeping: Maintain accurate records of customer interactions and technical issues to streamline support processes.
- Staying Up-to-Date: Stay current with the latest tech trends, system updates, and software developments to offer the best solutions.
To be considered for this role, applicants must have:
- A high school diploma or equivalent (technical certifications a plus).
- At least 2 years of experience in technical support or troubleshooting, with proficiency in hardware/software issues and a strong understanding of operating systems and software applications.
- Strong Problem-Solving and Communication Skills: Excellent verbal and written communication skills, with a patient and approachable demeanor.
- Collaboration and Independence: Ability to work independently and collaborate with the team when necessary.
- Technical Support Tools and Software: Experience with technical support tools and software.
Candidates with previous experience with JIRA and Confluence, an Associate's degree or higher in a related field, or certifications in technical support or related areas will be given preference.
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