Technical Support Engineer
3 weeks ago
Ace Clearwater Enterprises is a leading manufacturer of complex formed and welded assemblies for the aerospace and power generation industries. We are seeking a highly skilled Technical Support Engineer to join our team.
About the Role
This is a unique opportunity to work in a dynamic environment where you will be responsible for providing technical support to our team members, ensuring that our network systems are running smoothly and efficiently.
Responsibilities
- Provide technical support to team members to resolve IT-related issues.
- Manage all aspects of the IT infrastructure, including hardware, software, and network systems.
- Troubleshoot IT-related issues to minimize downtime and ensure business continuity.
- Monitor active IT infrastructure to identify potential issues before they occur.
- Perform routine preventative maintenance on equipment to prevent technical problems.
- Administer network security measures to prevent system interruptions or breaches.
- Execute sensitive data backup and restoration procedures to ensure business continuity.
- Document all technical procedures and user guides to facilitate knowledge sharing and process improvement.
Requirements
- Previous experience as a technical support engineer is required.
- Knowledge of Email Exchange 2019 & Windows Server 2012&2019 is essential.
- Knowledge of Firewall and EMS, Network Switches, and Active Directory is also required.
- Ability to prioritize and multitask to meet deadlines and deliver results.
- Strong troubleshooting and critical thinking skills to resolve complex technical issues.
- Degree in Computer Systems or similar preferred, but not required.
- Epicor, NIST, and CMMC Knowledge is desirable but not mandatory.
Salary and Benefits
Ace Clearwater Enterprises offers a competitive salary range of $80,000 - $120,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.
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