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Fleet Operations Coordinator
2 months ago
Altom Transport is seeking a highly skilled and detail-oriented Fleet Dispatcher to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient movement of our fleet.
Key Responsibilities- Order Management: Monitor customer portals, email, and other systems to receive orders from various customers, and accurately enter customer orders into the Altom Transport system (TMW Truck-Mate) in a timely manner.
- Workload Balancing: Balance workload across drivers to maximize productivity daily.
- Customer Service: Provide an excellent service experience for customers, both internal and external, and investigate and resolve customer service issues and complaints promptly.
- Safety and Compliance: Immediately report and document all accidents, injuries, spills, mixes, security issues, unsafe conditions, or other incidents to the Safety Department and Operation Managers, and participate in the investigation process to identify the root cause of any incident/accident.
- Fleet Maintenance: Maintain daily accurate fleet maintenance records for terminals truck fleet, coordinate with Altom Maintenance Managers and Maintenance Techs to schedule repairs, and follow up on maintenance issues.
- Safety Culture: Create and maintain a safety culture, ensuring all transportation operations comply with all facility, company, State, and federal rules and DOT regulations.
- Attention to Detail: Strong attention to detail and analytical skills.
- Multi-Tasking: Ability to multi-task and function effectively under pressure and time constraints.
- Interpersonal Skills: Ability to adapt interpersonal skills to interact in a professional and positive manner with internal and external customers.
- Physical Demands: Ability to push, pull, lift, and carry up to 30 pounds.
- Communication: Ability to communicate verbally and in writing with all employees and customers.
- Math and Organizational Skills: Strong math, organizational, administrative skills.
- Problem-Solving: Ability to solve problems.
- Computer Skills: Proficiency with basic computer skills: i.e., Excel, Word, Outlook; and ability to learn online customer systems.
- Business Judgment: Can be entrusted to make sound business judgments and decisions to meet assigned deadlines.
- Geographic Knowledge: Strong working knowledge of Texas geography with emphasis on the Houston Metro area and surrounding Gulf Coast states.
- Technical Knowledge: Working knowledge of TMW products, Geotab e-Log, and GPS Positioning systems, as well as Netradyne Camera systems, is a plus.
- Medical Benefits: Medical Benefits provided by BlueCross BlueShield.
- Dental and Vision: Dental and Vision provided by Guardian.
- Life and AD&D Insurance: Employer provides $25,000 coverage of Life and AD&D insurance.
- Vacation and PTO: Up to 20 days of paid Vacation and PTO for your first year.
- 401(k) Matching Plan: 401(k) matching plan for retirement, fully vested as of Day 1.
- Company Culture: You will feel like family and appreciated for your hard work.
