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Customer Service Representative

2 months ago

Cincinnati, Ohio, United States Northstar Cafe Full time

About Northstar Cafe

We're a close-knit team of professionals dedicated to shaping the experience at a most-loved restaurant. Our goal is to bring communities together and help them thrive by supporting food practices that elevate local growers and producers and keep the environment healthy.

What We Offer

  • A dynamic and supportive work environment where you'll gain practical skills and become an outstanding professional in any industry.
  • A chance to work in an environment of utmost integrity, where collaboration, communication, and leadership skills are highly valued.
  • A comprehensive benefits package, including medical, dental, and vision coverage, paid vacation, and healthy lifestyle reimbursement.
  • The opportunity to work with a team that's passionate about serving wholesome, locally-sourced food and providing exceptional customer service.

Responsibilities

  • Serve guests with genuine warmth and enthusiasm, ensuring a positive experience from start to finish.
  • Show up ready to pitch in, help out, and become knowledgeable about our menu offerings, including processes for interacting with guests, serving, cleaning, and preparing beverages.
  • Act with confidence to ensure our guests love their experience when unique situations arise, and accurately follow our best known methods.
  • Arrive at work on time looking polished and professional, and be prepared to move quickly and stand for six to eight hours per day, lifting up to 50 pounds.
  • Wash and cut fruits, vegetables, and herbs, prepare syrups and mixers from scratch, and use a variety of classic and modern beverage-related tools and machinery to prepare beverages.
  • Take pride in being part of the most loved restaurant in the neighborhood, and contribute to a team that's dedicated to excellence in every aspect of our business.

Requirements

  • Ability to work in a fast-paced environment and maintain a positive attitude under pressure.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Ability to lift up to 50 pounds and stand for six to eight hours per day.
  • Basic math skills and accuracy in handling cash and operating a point-of-sale system.
  • Ability to work a variety of shifts, including mornings, afternoons, and evenings, including weekends and holidays.