Bilingual Client Intake Liaison

2 days ago


Trenton, New Jersey, United States Beacon Hill Full time
Job Title: Bilingual Client Intake Ambassador

We are seeking a highly skilled and bilingual Client Intake Ambassador to join our team at Beacon Hill Legal. As a key member of our intake team, you will be responsible for providing exceptional administrative support to our clients and ensuring a seamless onboarding experience.

Key Responsibilities:
  • Answer and respond to phone calls, taking detailed notes and maintaining accurate records.
  • Review and create leads on our case management system, ensuring timely and efficient processing.
  • Process and upload documents, maintaining confidentiality and adhering to data protection protocols.
  • Schedule and calendar appointments for our investigators, ensuring seamless communication and coordination.
  • Maintain accurate and up-to-date digital databases, ensuring easy access to client information.
  • Arrange transportation for clients and manage car service accounts, providing a high level of customer satisfaction.
Requirements:
  • Proficiency in Smart Advocate or similar case management systems.
  • Proficiency in Microsoft Office Suite or related software.
  • Experience working in a professional environment, preferably in a medical or personal injury law firm.
  • Bilingual proficiency in English and Spanish, with the ability to communicate effectively with clients and colleagues.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.


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