Front Intake Call Center Representative

12 hours ago

Trenton, New Jersey, United States Garces, Grabler &Lebrocq Full time
Job Summary

We are seeking a highly skilled and bilingual Front Intake Call Center Agent to join our team at Garces, Grabler & LeBrocq. As a key member of our client acquisition and intake team, you will play a pivotal role in providing administrative support to intake leads for new and prospective clients.

Key Responsibilities:

  • Answer phone calls and respond to perspective calls, taking notes and determining client eligibility.
  • Ask a series of questions to compile data and determine the next course of action.
  • Receive, evaluate, collect data, and coordinate referral activities in collaboration with the Referral Department.
  • Review alert calls for leads and create leads on the case management system – Smart Advocate.
  • Process and upload documents in the case management system.
  • Organize and scan documents.
  • Research police reports in Legal Plex.
  • Schedule and calendar appointments for investigators.
  • Maintain legal files and other relevant information in digital databases.
  • Dispute denial claims.
  • Makes transportation arrangements for clients and manages car service accounts.
  • Interact with attorneys and paralegals to discuss intakes timely and communicate constructively.
  • Receive and send email communication daily.
  • Provide support to other administrative staff and perform other duties as assigned.
  • Provide translation support for Trenton team members.

Requirements:

  • Effective communication skills, active listening, and conveying points clearly and proactively.
  • Excellent verbal and written communication skills.
  • Demonstrate ability to use standard office equipment.
  • Proficient in Smart Advocate or similar case management system.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Highly self-motivated.
  • Ability to multi-task in a demanding environment.
  • Attention to details.
  • Display a positive and professional demeanor with internal and external clients.
  • Flexibility and adaptability: may change direction and be available for overtime.
  • Possess critical thinking.
  • Excellent people skills.
  • Understanding of legal terminology and documentation.
  • Thorough understanding of GGL's core values and goals.
  • Experience in working in a professional environment, preferably in a Personal Injury legal firm or Medical Industry.
  • Bilingual, facility with English and Spanish is required.

Education and Experience:

  • High School Diploma, GED or equivalent.
  • Data Management preferred.
  • At least 2 years of experience in a Personal Injury legal firm or Medical Industry as a Receptionist, Medical Assistant or Referral Assistant.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Able to travel to offices of GGL as needed.

We offer a competitive salary, bonuses, and a range of benefits, including 401(k) matching, dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, health savings account, life insurance, paid time off, and vision insurance. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.

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