Customer Service Representative

2 weeks ago


Trenton, New Jersey, United States Garces, Grabler & LeBrocq Full time
Job Title: First Impression Client Ambassador

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Garces, Grabler & LeBrocq. As a First Impression Client Ambassador, you will play a pivotal role in providing exceptional support to our clients and internal teams.

Key Responsibilities:
  • Answer phone calls and respond to inquiries in a timely and professional manner.
  • Ask a series of questions to determine the next course of action and provide solutions to clients.
  • Collaborate with the Referral Department to receive, evaluate, and coordinate referral activities.
  • Review alert calls for leads and create new cases in our case management system.
  • Process and upload documents, organize and scan files, and research police reports.
  • Schedule appointments for investigators and maintain legal files and databases.
  • Dispute denial claims and make transportation arrangements for clients.
  • Communicate effectively with attorneys and paralegals to discuss intakes and enhance resolutions.
  • Provide translation support for Trenton team members.
Requirements:
  • High school diploma or equivalent required.
  • At least 1 year of experience in a healthcare or front desk professional environment preferred.
  • Excellent communication, organizational, and time management skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficient in Microsoft Office Suite and case management systems.
  • Bilingual in English and Spanish required.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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