Customer Service Lead
4 weeks ago
Job Summary:
FedEx Office and Print Services is seeking a highly skilled Customer Service Lead to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, managing production flow, and providing leadership to team members.
Key Responsibilities:
- Take customer orders, provide pricing information, and recommend FedEx Office products and services
- Manage production flow to ensure all production orders are completed on time
- Provide leadership to team members, including training and development
- Collaborate with colleagues to ensure quality customer service and efficient operations
- Assist with financial reporting and maintain accurate records
Requirements:
- High school diploma or equivalent education
- 2+ years of specialized experience in customer service or operations management
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and maintain attention to detail
Why Join Our Team:
FedEx Office and Print Services is committed to delivering exceptional customer experiences and providing opportunities for growth and development. As a Customer Service Lead, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.
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