Front Desk Representative

2 days ago


Houston, Texas, United States SUNNY PKRS MANAGMENT LLC Full time

Job Summary

SUNNY PKRS MANAGMENT LLC is seeking a Front Desk Agent to join their team at Holiday Inn Express. This role involves providing exceptional customer service, registering guests, and maintaining the hotel's efficiency.

About the Role

  • Register and assign rooms to guests ensuring a seamless check-in experience.
  • Verify phone and online reservations, addressing any discrepancies promptly.
  • Foster strong relationships with guests by responding to their needs, requests, and concerns in a timely manner.
  • Collect payment from departing guests accurately and efficiently.
  • Maintain up-to-date records of occupied rooms and guest information for smooth communication among departments.

Qualifications

  • Prior experience in customer-facing roles, such as front desk or hospitality services.
  • Able to build rapport with diverse guests, ensuring a positive experience.
  • Strong organizational skills to manage multiple tasks and priorities effectively.
  • Excellent written and verbal communication skills to effectively convey guest information.

The estimated salary for this position is $25,000 - $35,000 annually, depending on qualifications and location.



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