Front Desk Representative
2 days ago
Job Summary
SUNNY PKRS MANAGMENT LLC is seeking a Front Desk Agent to join their team at Holiday Inn Express. This role involves providing exceptional customer service, registering guests, and maintaining the hotel's efficiency.
About the Role
- Register and assign rooms to guests ensuring a seamless check-in experience.
- Verify phone and online reservations, addressing any discrepancies promptly.
- Foster strong relationships with guests by responding to their needs, requests, and concerns in a timely manner.
- Collect payment from departing guests accurately and efficiently.
- Maintain up-to-date records of occupied rooms and guest information for smooth communication among departments.
Qualifications
- Prior experience in customer-facing roles, such as front desk or hospitality services.
- Able to build rapport with diverse guests, ensuring a positive experience.
- Strong organizational skills to manage multiple tasks and priorities effectively.
- Excellent written and verbal communication skills to effectively convey guest information.
The estimated salary for this position is $25,000 - $35,000 annually, depending on qualifications and location.
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