Retail Support Branch Relationship Banker

4 weeks ago


Provo, Utah, United States BankTalent HQ Full time
{"title": "Branch Relationship Banker", "description": "Job Summary

Zions Bank is seeking a highly skilled Branch Relationship Banker to join our Retail Support team. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our customers in a fast-paced branch environment.

Key Responsibilities
  • Provide full-service banking services to new and existing customers, with a primary focus on sales and service.
  • Initiate new accounts, consumer loans, and perform client services assistance.
  • Resolve client concerns through direct personal action or by referring clients to an alternative bank department resource.
  • Make appropriate referrals for other bank products and services, including commercial lending products.
  • Follow up with clients as needed.
  • Perform cash transactions, open or update accounts, originate and close consumer or small business loans.
  • Resolve customer service issues.
  • Establish, expand, and maintain a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
  • Process cash transactions and other customer service duties within the branch.
Requirements
  • High School diploma or equivalent and 1+ years experience in sales, teller, new accounts or loan processing or other directly related experience.
  • An equivalent combination of education and experience may meet qualifications.
  • Previous experience in a financial sales representative oriented role preferred.
  • Working knowledge of mathematical calculations and standard banking products, services, and transactions.
  • Solid knowledge of all retail products and services.
  • Basic knowledge of consumer lending applications.
  • Proven customer service, interpersonal, and communication skills, both verbal and written.
  • Effective selling, cross-selling, and referral skills.
  • Solid mathematical, problem-solving, and negotiation skills.
  • Solid interpersonal & relationship building skills.
  • Strong attention to detail and time management.
  • Proficient in basic computer skills.
Benefits
  • Employees who average over 20 hours per week may be entitled to participate in employee benefits provided by Zions Bank, in accordance with our standard eligibility rules.
  • Competitive compensation + mileage compensation for travel.
  • Medical, Dental, and Vision Insurance - START DAY ONE.
  • Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
  • Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
  • Mental health benefits including coaching and therapy sessions.
  • Tuition Reimbursement for qualifying employees.
  • Employee Ambassador preferred banking products.

Zions Bank is an Equal Opportunity Employer.

"}

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