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Technical Support Specialist/Manager

2 months ago


Provo, Utah, United States LinkTrust Full time

Company Overview

LinkTrust is a leading provider of performance marketing software, empowering ad networks, digital agencies, retailers, advertisers, and online marketers to manage and track performance marketing campaigns and marketing intelligence programs globally.

Job Summary

We are seeking a Technical Support Specialist/Manager to provide technical support, troubleshooting, and ensure customer satisfaction. This is a full-time hybrid role based in the Salt Lake City Metropolitan Area, with flexibility for remote work.

Key Responsibilities

  • Provide technical support and troubleshooting to customers
  • Ensure customer satisfaction and resolve issues efficiently
  • Work independently and as part of a team to achieve goals
  • Develop strong problem-solving abilities and excellent communication skills
  • Stay up-to-date with performance marketing trends and technologies

Requirements

  • Customer satisfaction and customer support skills
  • Technical support and troubleshooting skills
  • Customer service experience
  • Strong problem-solving abilities and excellent communication skills
  • Ability to work independently and in a team
  • Experience in performance marketing or affiliate marketing is a plus
  • Bachelor's degree in Information Technology or related field is a plus