Customer Service Representative
2 weeks ago
We are seeking a highly skilled and dedicated Customer Service Representative to join our team at HirefinderRPO. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, while also driving business growth through cross-selling and upselling existing accounts.
Key Responsibilities- Customer Service: Provide top-notch customer service to our clients and customers, responding to inquiries, resolving issues, and ensuring overall satisfaction.
- Cross-Selling and Upselling: Identify opportunities to cross-sell and upsell existing accounts, increasing revenue and driving business growth.
- Relationship Building: Develop and maintain strong relationships with existing clients and customers, fostering trust and loyalty.
- Business Development: Identify new business opportunities and develop strategies to pursue them.
- Policy Management: Manage and process policy endorsements, renewals, and cancellations, ensuring accuracy and efficiency.
- Strong Communication Skills: Possess excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
- Bilingual Skills: Be proficient in English and Spanish, with the ability to communicate effectively with clients and customers in both languages.
- Computer Proficiency: Have strong computer skills, with experience using Microsoft Office and other software applications.
- Organizational Skills: Possess strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Customer Service Orientation: Demonstrate a strong customer service orientation, with a focus on delivering exceptional service and building long-term relationships.
- Competitive Salary: Receive a competitive salary and bonus structure, with opportunities for advancement and professional growth.
- Benefits Package: Enjoy a comprehensive benefits package, including paid training, vacation time, and paid time off.
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